Viewed over the internet as streaming media, On-Demand Workshops are the ideal way to obtain your training without leaving the comfort of your school or home. Once you purchase an On-Demand Workshop, you may access it immediately or log back into your account at a later time to complete. Seminar materials are stored in your account (in PDF format) and can be saved to your computer or printed.

In order to view an On-Demand Workshop, simply click on the [Launch Seminar] button in your account and watch/listen to the seminar.

• Windows: a PC running Windows 2000+, with Internet Explorer 6.0+, and Windows Media Player 10+. If Windows Media Player is not an option for this seminar, then we recommend Real Player 10+.
• Mac: a Mac running OS X (10.3+). For Online Learning, we recommend using Safari and RealPlayer (installation instructions here).
  
  PLEASE NOTE THAT MOZILLA FIREFOX IS NOT A CERTIFIED BROWSER ON EITHER PLATFORM.

1. Log in to your User Account by Clicking on the
2. Put your email address and password in under [Returning Customer], then click on the [Log on] button.
3. Make sure you are in the [My Account] tab
   
   
   
4. Next, click on the button under the title.
5. Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast)
6. If you are having trouble getting past the Systems Analysis Page, then, Click Here to disable it.
7. Select your stream type and speed in the upper left hand corner, and then, the seminar will either start at the beginning or at the time that you left off.

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.

1. Log in to your User Account (Click here for the FAQ on how to do that)
   
2. Make sure you are in the [My Account] tab.
   
3. Next, click on the button under the title.
4. Click on the link titled [Click Here to Continue on to Seminar] at the top of the page until you arrive at a window that displays the media player stream speeds and segments. (Segments will not show up in a live webcast.)
5. Select your stream type and speed in the upper left hand corner, and then, the seminar should start at the time that you left off.

• If the seminar starts from the beginning, but you know that you have already watched some, check to see if the [Segments] are hyperlinked. If they are, click on the last one to begin viewing at that time mark.
• If the Segments are not hyperlinked near the point where you left off your seminar, the problem could be with your Temporary Internet Files. (Click Here for the FAQ on clearing your Temporary Internet Files)

Note: We use Microsoft ActiveX Controls to Trip the Segments and track Time throughout the seminar. In order for session to track properly, we recommend that you use a browser with ActiveX enabled, like Internet Explorer. You can use other browsers (Netscape, Firefox, Opera, Safari, etc.), to view the seminar, but we cannot guaranty that the seminar will track properly.

If the problem persists, contact us either by submitting a Support Request, or our support number at (877) 880-1335

This can be caused by a number of things... Your computer's speakers could be...

Cause(s)

1. Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
2. When you click on a link to the materials, and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
3. If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.

Solution(s)

1. Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from place you saved it to. Note: Make a note of where you save the document to, we suggest saving it to your Desktop for easier retrieval.
   
2. Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
   1. Click on the [START] button on the Task Bar and select [Control Panel].
   2. Click on the [Add/Remove Programs] in the Control Panel.
   3. Check for both Adobe Reader and Acrobat Reader in the list.
   4. If the version number is earlier than 5 or there are more than one listed: [Remove] all of them.
   5. Go to www.adobe.com and download Adobe Reader 7.0.5. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
   6. Install Adobe Reader and try opening the document again.
   7. If you are still having problems, please contact us at 877.880.1335.

Cause(s)

There are a couple of different causes as to why the video would be blurry.

Solution(s)

1. The quality of the video is relative to the speed of your modem. If you are using a 56k modem to access the seminar, your connection speed may be too slow to get a high-quality video stream; therefore, the seminar may appear blurry or be delivered like a filmstrip instead of a movie.
2. The problem may lie with your video-player settings. In the settings for the RealOne Player or Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which, if incorrectly set, will limit the amount of bandwidth the incoming video stream can use.

Note: To accommodate all internet connnections, we usually provide the stream with two different resolutions. We provide one for dial-up connections (56k modem or lower), and another for "High Speed" connections (DSL, cable modem, etc.). Like with any common picture of a certain resolution, the larger you expand the image the more blurry and distorted the image will get. The high speed option takes up more internet bandwidth, therefore, making the quality of the image better. Due to pixel limitations of the seminars, the image might become blurry and out of focus the larger you make the image.